Support

Support for onboarding, imports, and weekly review

For beta access, account help, privacy requests, or import issues, contact the RaceEval team at [email protected].

The fastest support requests include the route involved, the date range or workout affected, and a short note about what you expected to happen.

Email supportJoin beta

Best for

  • Account access and sign-in questions
  • Workout import failures or file-mapping issues
  • Weekly review or comparison workflow confusion
  • Privacy, export, or deletion requests

Please include

  • Your account email
  • The route or page involved
  • The affected workout or date range
  • What you expected versus what actually happened

Good to know

  • Beta support is handled manually and thoughtfully
  • Specific timestamps make import and AI issues much easier to debug
  • Feature requests are welcome, especially around weekly habit friction

Current product focus

Serious self-coached marathoners first

The current support path is optimized around the 4-week wedge: better weekly decisions via comparison, structured review, and explainable AI.